
differencesChatbots vs. AI Voice Agents What’s the Difference?
While both AI chatbots and voice agents automate customer interactions, they operate through different channels and serve distinct business needs. Chatbots handle text-based communication, while voice agents provide real-time support over the phone.
AI Chatbots (Text-Based Automation)
AI chatbots interact via website chat, messaging apps (WhatsApp, Facebook Messenger), SMS, and email.Best for customer service, lead qualification, appointment booking, and support automation.
AI Voice Agents (Conversational AI for Calls)
AI voice agents answer phone calls, understand speech, and provide real-time responses. Best for call centers, receptionists, dispatch services, and customer support over the phone.
AI Hybrid Agents (Multi-Channel AI Integration)
AI hybrid agents combine both text and voice capabilities, allowing customers to switch between messaging and calls without losing context. Best for omnichannel customer support, complex queries, and seamless escalation.